LettingsMate.uk – Tenant Guide

Welcome to LettingsMate.uk – the smarter way to rent. This guide will walk you through everything you need to know as a tenant using our platform, from setting up your profile to moving into your new home.
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1. Getting Started

Create a free LettingsMate account to begin. You’ll be guided through setting up a tenant profile, which includes uploading your ID, employment details, proof of income, and any previous landlord references. This profile forms your ‘Tenant Passport’ and can be used for multiple property applications without repeating paperwork.Save time with search filters that actually work. Only see properties that are currently available—complete with clear photos, full descriptions, and no upfront surprises. Whether you're looking for a pet-friendly flat, student housing, or family homes, our filters help you find the right fit fast.
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2. Pre-Qualification

Our platform offers a one-time pre-qualification check using Open Banking and credit referencing to help you know what properties match your affordability. This gives you a ‘Pre-Qualified’ badge that landlords love to see.
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3. Property Matching & Applications

LettingsMate uses smart matching to show you only the properties you qualify for, based on your profile. No more guessing or applying blindly. When you find a place you love, apply with one click using your saved profile.
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4. Viewings & Communication

You can schedule property viewings directly through the platform. Messages between you and the landlord or agent are stored in your secure portal, making it easy to keep track of communication.
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5. Referencing & Agreement Signing

Once selected, your referencing process begins instantly and is completed quickly online. You’ll receive your tenancy agreement electronically and can sign it digitally – no printing or scanning required.
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6. Moving In

After signing your agreement, your deposit and first rent payment are handled securely through the platform. You’ll receive a checklist of what to expect on move-in day, including inventory details and key handover.
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7. During Your Tenancy

Use your tenant dashboard to: – Log and track maintenance issues – Communicate with your landlord – Receive alerts about inspections or rent due – Access your documents anytime – Report rent payments to build your credit score
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8. Ending Your Tenancy

You’ll be guided through a simple check-out process including notice periods, deposit return timelines, and feedback. Our automated reminders and digital tools ensure nothing is missed.
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9. Support & Help

Got questions? Our legal chatbot is available 24/7, and you can always raise a support ticket or contact us directly through your dashboard. LettingsMate.uk is here to make renting easier, fairer, and more transparent. Welcome to a better way to rent.

Let smarter. Let better. LettingsMate.

Built to save you time, reduce risk, and maximise your rental income.

Save Time

Automate tasks and reduce admin to focus on what really matters.

Reduce Risk

Minimize legal and tenant-related risks with smart tools.

Maximise Income

Optimise your rental earnings with data-backed strategies.