FAQs

Check the most Frequently Asked Questions before posting. Also includes help on using the Community.
App Help
Learn how to use common app features and troubleshoot issues.
Plan Help
Learn how to use common app features and troubleshoot issues.
Payment Help
Learn how to use common app features and troubleshoot issues.
Device Help
Learn how to use common app features and troubleshoot issues.
Account Help
Learn how to use common app features and troubleshoot issues.
Community
Learn how to use common app features and troubleshoot issues.

App Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.

Plan Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.

Payment Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.

Device Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.

Account Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.

Community Help

How does LettingsMate help me find tenants faster?
All tenants are pre-qualified and verified before applying. That means fewer time-wasters, faster lets, and less back-and-forth.

Absolutely. We syndicate listings to major portals and social channels — all managed from one dashboard.

 Not at all. You can self-manage or switch to full management anytime. We offer tools for both DIY and hands-off landlords.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

Yes. We integrate with secure providers (like Stripe or GoCardless) and offer built-in rent reminders, arrears alerts, and optional legal handover.

Our system tracks gas safety, EPC, EICR deadlines, and Right to Rent checks. Get alerts before you’re out of compliance — no nasty surprises.

No problem. LettingsMate is built for scale — you can manage a single property or an entire portfolio, all in one place.