FAQs
App Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.
Plan Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.
Payment Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.
Device Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.
Account Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.
Community Help
Is LettingsMate.UK really free for tenants?
Yes! Creating your profile, viewing listings, and applying for properties is 100% free. We believe access to housing shouldn’t come with hidden costs.
Do I have to apply separately for every property?
No! You only apply once. Your verified profile can be used across all suitable listings — saving you time, effort, and repetition.
How do you match me with the right properties?
Our AI-powered system considers your budget, location, references, and preferences to show you properties you’re actually eligible for — no more applying blind.
What if I don’t have a passport or traditional ID?
That’s okay! We work with flexible ID verification services that accept a range of documents, including driving licenses and UK immigration status.
Can I track the progress of my rental application?
Yes — your tenant dashboard shows every step in real-time: viewed, short-listed, referenced, approved, and signed.
Will using LettingsMate.UK help build my credit?
Yes! If you opt in to rent reporting, we’ll help you build your credit score by showing consistent rent payments to major credit bureaus.